Our leadership
Our purpose is to transform customer experiences. We’ll do that by developing exceptional colleague engagement, industry leading customer service and delighting our clients, working as true partners with their business.
CEO
Pankaj is the Head of BFSI business for EMEA and the Global Head of Strategic Initiatives at our parent company, Tech Mahindra. He serves as Chair of Target Group.
With extensive leadership experience in the sector, Pankaj fosters a culture of openness and sets a clear strategic vision to support continued growth and innovation at Target Group.
Previously, he led a $2.4+ billion services business as Global Head of Sales - Insurance at DXC Ltd, overseeing analytics. Before that, Pankaj spent 15 years at Infosys in various roles including Global Head of Insurance and UK Country Head and has consulting experience with McKinsey and technology leadership roles at Citibank.
As an established Board Executive, Aileen has expertise in digital business transformation across retail and commercial banking.
She has more than 10 years’ experience in executive and non-executive roles, helping to leverage growth opportunities for several leading financial services organisations including Co-operative Bank, Clydesdale and Yorkshire Banking Group (CYBG), and global technology service provider Cognizant.
Most recently, Aileen held the role of Chair of The Co-Operative Bank ESG Outsourcing Committee, providing strategic guidance to its £17bn lending business. She was also a Board Director at Yorkshire Bank Home Loans with specific responsibility to oversee and govern the £21bn lending division.
Andrew had an executive career with EY, where he was a partner for 28 years and was a board member and trustee of the firm’s pension schemes, before retiring in 2016. He is now a non-executive director of Lloyds Bank Corporate Markets plc, C. Hoare & Co., and Ecclesiastical Insurance Group plc. He's previously served on the boards of Southern Housing Group, National Bank of Greece and the Centre for Economic Policy Research.
At EY Andrew served as the auditor of many of the firm’s largest audit clients, during which time he spent six years in Switzerland leading the audit of the UBS banking group.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
In my role as Chief Executive Officer, I'm focussed on ensuring I create a working environment for our colleagues to thrive and develop whilst working closely with our clients to delight their customers. In my role as part of the Target Board and leading the Executive Committee – I lead on the strategic direction of the company and ensure that we deliver our business plans with a relentless focus on our colleagues, customers and clients through a purpose-led leadership style.
As a business leader, could you tell us about someone you admire in business and why?
I admire Seb Vettel (Formula 1 driver) not because he has won four World Championships but because, whilst he hasn't won for a very long time, he still has the passion and drive to keep going and working hard. He's recently been an inspiration in terms of focusing on the green agenda, not just saying the right things; he took action, such as collecting litter personally at the British Grand Prix. It made me reflect and acknowledge you can't win at everything, but it's how you keep moving forward and learning.
Finally, can you share your passions outside of work?
My passions outside work are my family. I'm married with two young children. I enjoy all sports including running but in particular motor sport. I race go-karts and cars across Britain and Europe.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
In my role as Chief Executive Officer, I'm focussed on ensuring I create a working environment for our colleagues to thrive and develop whilst working closely with our clients to delight their customers. In my role as part of the Target Board and leading the Executive Committee – I lead on the strategic direction of the company and ensure that we deliver our business plans with a relentless focus on our colleagues, customers and clients through a purpose-led leadership style.
As a business leader, could you tell us about someone you admire in business and why?
I admire Seb Vettel (Formula 1 driver) not because he has won four World Championships but because, whilst he hasn't won for a very long time, he still has the passion and drive to keep going and working hard. He's recently been an inspiration in terms of focusing on the green agenda, not just saying the right things; he took action, such as collecting litter personally at the British Grand Prix. It made me reflect and acknowledge you can't win at everything, but it's how you keep moving forward and learning.
Finally, can you share your passions outside of work?
My passions outside work are my family. I'm married with two young children. I enjoy all sports including running but in particular motor sport. I race go-karts and cars across Britain and Europe.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
As Chief Financial Officer, I provide financial guidance on the organisation's strategic direction, specifically regarding the Group's business strategy and corporate plans to support delivery.
I'm also responsible for advising on the financial implications of pricing strategies through modelling the profitability of new business opportunities and re-pricing of existing contracts. This insight informs and supports decision-making by the Executive team and Board.
As a business leader, could you tell us about someone you admire in business and why?
Warren Buffett, Chairman and CEO of Berkshire Hathaway. He's one of the most successful investors in the world and the world's sixth wealthiest person. I admire him because of the principles he lives by, which have contributed to his success. He embodies ambition, discipline and drive. He started investing at the age of 11!
He also demonstrates how loyalty, patience and a long-term investment approach can bring success, evidenced in the following quote; "Successful Investing takes time, discipline and patience. No matter how great the talent or effort, some things just take time: You can't produce a baby in one month by getting nine women pregnant."
He's also humble and gives back to causes that matter to him. He's promised to donate over 99% of his wealth, and despite his success, he still lives in the same house he bought in 1958 for $31,500.
Finally, can you share your passions outside of work?
Being the best mother to my daughter and showing her what strong female leadership looks like, if that's the path she chooses.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
As Chief People Officer, my responsibility is to wake up thinking about our colleagues and what we can do to drive a workforce that feels supported, empowered and engaged. When colleagues are happy and enjoy what they do, they delight customers. We're shaping a workforce that is obsessed with our purpose of positively transforming customer experiences.
Some of my strategic priorities are Talent Acquisition, Engagement, Reducing our Carbon Footprint, Diversity and Inclusion, Leadership, Development, Marketing and Communications.
As a business leader, could you tell us about someone you admire in business and why?
Henry Engelhardt, the Founder and former CEO of Admiral Group. Henry built an organisation with its colleagues at the heart of the business. I relate massively to his phrase, ‘People who enjoy what they do, do it better’. Henry has created a culture that is diverse, inspiring and inclusive, and this culture has enabled its colleagues to deliver great results and growth.
Finally, can you share your passions outside of work?
Outside of work I love spending time with family, friends, my husband Paul and my beautiful cat Troy Benitez! I’m a keen walker and especially enjoy going on lots of coastal walks at weekends.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
As Chief Commercial Officer at Target my focus is on ensuring we provide the very best customer experience through our new and existing contracts in a manner that is legally sound and commercially viable. I will have overall responsibility for ensuring our new contracts fit within our company policies and are compliant with client and regulatory expectations. I will also be working with our clients to better understand their business needs and find ways of transforming our mutual customer experiences for the better. I’m passionate about improving customer experiences and believe Target is well placed to be an industry leader in the financial services sector.
As a business leader, could you tell us about someone you admire in business or any profession and why?
The person I most admire is Andy Murray. I think he has achieved so much in an incredibly difficult sport and he’s done this by using every ounce of talent and a lot of hard work and dedication. I also admire him for the way he has stood up for issues and causes he believes in beyond sport to try to influence society for the better.
Finally, can you share your passions outside of work?
I am into all sports and am a coach of the football club that my 2 boys play for in Bristol where I live. Outside of this I am a keen (if slow) runner and enjoy running with friends at the weekend. Having been born and brought up in Nottinghamshire, I am a keen Nottingham Forest fan and try to get to games whenever I can particularly as I’ve managed to convince my kids to support them too. As a family we spend quite a bit of time in Scotland as my wife is a keen hill walker and is currently ticking off all the Munros.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
As Chief Operating Officer I have the privilege of working directly with our colleagues who interact with our customers every day. This unique insight means they understand our customers' needs and expectations more than anyone.
I’ll be collaborating closely with colleagues to empower them with the skills, tools, and advanced capabilities they need to continue to transform customer experiences.
As a business leader, could you tell us about someone you admire in business and why?
Anne Boden, who has had a distinguished career in banking, however, my admiration comes from the obstacles that she faced and her resilience in overcoming them. Anne once said as a middle-aged, short, Welsh woman people used to laugh at her because they did not think someone with her experience could be a technologist.
Anne went into a technical role in financial services in the 1980s, financial services in the past was a notoriously difficult field for woman to progress in. Not only did she progress, but she excelled becoming the first woman ever to found a British bank. Swap Scotland for Wales and I had the same challenges, although admittedly I wasn't trying to do anything nearly as ambitious, when trying to convince people on the concept of Mortgage Hub.
Anne’s mission statement was “At the heart of what I wanted to do was to help people to have an easier relationship with money” something which I am also passionate about and believe the financial service industry still need to do more to make happen. Whenever I am in a difficult situation, I ask myself, what would Anne do?
Finally, can you share your passions outside of work?
My family, in addition to being a wife and a dog Mum, I am one of seven children with 21 amazing nieces and nephews who spend more time in my house than I do. My Dad insists that I got all my business acumen from him, however, from my Mum, she taught me how to cook and bake, both things I love, and she is currently teaching me how to sew. I am a sourdough baker so spend inordinate amounts of time trying to keep my starter alive.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
As Chief Risk Officer, it's my job to support the Target team in identifying, assessing and mitigating risks to grow safely and responsibly whilst continuing to ensure we delight our clients and customers.
I transform customer experiences by ensuring Target has best-in-class risk and compliance frameworks and an open and collaborative relationship with the regulator. I ensure customers are at the forefront of Target's decision-making at all times.
As a business leader, could you tell us about someone you admire in business and why?
The person I admire most in business is Rihanna, who is currently worth an estimated $1.4B!! Apart from being a massive fan of her music, I admire Rihanna's ability to diversify her business interests. From her cosmetics line 'Fenty Beauty', which caters for all skin tones (40 shades of foundation), to her lingerie brand 'Savage X Fenty', which has launched a maternity line. Rihanna can take what she knows from her life experiences and create products that meet the needs of all consumers.
Rihanna's passion for inclusivity also comes through in her 'Savage X Fenty' shows, which feature models of all shapes, sizes, ethnicities and genders and have quickly become more popular than the 'outdated' Victoria Secret's catwalks.
Aside from being a businesswoman, Rihanna still performed the Super Bowl halftime show in Feb 2023 to an audience of 112 million people whilst pregnant!
Finally, can you share your passions outside of work?
Outside of work, I'm a keen CrossFit athlete and have competed at several local competitions. When I am not punishing myself in the gym, I can be found watching live sports, be that football, tennis, snooker, darts or athletics. I am a huge tennis fan and have an ambition to attend all four tennis grand slams – I have the US and Australian Open to go!!
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
I help Target manage and deliver the strategic priorities of the business. I’m also responsible for an amazing team of Personal Assistants and a Project Management Officer (PMO) who ensure the business runs efficiently and smoothly, supporting the leadership team in staying organised, progressing their strategies, and carrying out work that aligns to our company purpose.
As a business leader, could you tell us about someone you admire in business and why?
Can I pick a sportsperson? If so, it would have to be Rafa Nadal. I admire many sportspeople, and I'm in awe of their drive to succeed and be the best in their field. Rafa embodies all the qualities of a true champion. Even when he's down in a match, he never believes he'll lose and will keep fighting and believing he can win.
This quality is hugely important to me in business: to keep believing in yourself and strive to be the best you can be. To have that focus and determination is something I admire and remember whenever I seek inspiration to keep driving forward and believing in myself.
Finally, can you share your passions outside of work?
I enjoy relaxing and having fun with my family and friends. I'm a huge movie buff and could wax lyrical for hours on end about anything film related. I also have a keen interest in history. I've recently joined the National Trust, so I'm enjoying spending weekends visiting the many beautiful locations the UK offers.
Tell us about your role at Target and how you focus on our purpose of transforming customer experiences
As Head of Business Strategy, I ensure that Target’s vision and strategy is clear and that we have robust plans in place to deliver our strategic objectives
As a business leader, could you tell us about someone you admire in business and why?
I’m a huge admirer of Reshma Saujani, the founder of Girls Who Code, which seeks to combat the gender disparity in computing. Reshma is committed to breaking down structural barriers for women and girls within business and society, using her platform and influence towards this purpose. Her 2016 TED talk and her book, Brave not Perfect, are both so inspirational to me – we should not let fears drown out our dreams and narrow our world, but instead make bravery a lifelong habit.
Finally, can you share your passions outside of work?
I love going for family dog walks along the beautiful East Lothian coastline, where we live. I’m passionate about lifelong learning and really enjoy reading and reviewing books about leadership and personal development