6 ways lenders can adapt to changing customer needs
As the repercussions of the Covid-19 pandemic emerge, the resilience of financial services has been tested, and consumers been put under great strain. So how prepared are lenders and consumers for further shocks?
In this white paper, in collaboration with Esendex we explore the ways in which lenders can quickly adapt when faced with changing customer and regulator needs.
This whitepaper was written in collaboration with Esendex.
In this white paper you'll discover:
An understanding of the current market and the increasing speed of change
The four customer types we expect to see after financial support measures end
The six ways lenders can adapt to changing customer needs
Six points to consider when implementing self-service
